Refund policy

🔄 Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return or refund under the terms outlined below.

Eligibility for Returns

• Items may be returned within 14 days of the delivery date.

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.

• A proof of purchase or original receipt is required.

How to Request a Return

• To initiate a return, please contact our customer support at
  📧 Email: razansluxespot@gmail.com
  Please include your order number, the item(s) you wish to return, and the reason for return.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

• We recommend using a trackable shipping service for your return.

Refunds

• Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund.

• If approved, the refund will be processed to your original method of payment, minus any applicable shipping and processing fees, within 7–14 business days.

Non-Returnable Items

• Certain types of goods may not be returned, such as:

  • Personalized or custom-made products

  • Intimate or hygiene-related items (e.g., underwear, skincare if opened)

  • Sale or clearance items (marked as non-refundable)

Damaged or Defective Items

• If you received a damaged or defective item, please contact us within 48 hours of receiving your order. We will replace the item or issue a refund at no additional cost.